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What To Expect Before The Refund:

You will receive a green envelope from Bank Mobile via regular postal mail to your primary address on file with SUNY Canton. This envelope will include your "Personal Code". Once it arrives, follow the steps below to make your refund preference selection:

  1. Visit RefundSelection.com
  2. Enter your Personal Code
  3. Select how you would like to receive your refund

Important: If you have lost, forgot or never had a code? Follow the “Need a Code” link here or from RefundSelection.com

When The Refund Is Ready For Disbursement:

The college issues refunds to students and parents when the amount paid on the student account exceeds the charges incurred.

Financial aid refunds begin the 4th week of classes each semester after federal financial aid funds have been received and processed. Refunds from New York State aid are typically not available until week 6-8 of classes due to the lengthy certification process.

Students will receive an email notifying them when financial aid has been paid to their account and a separate email when a refund has been posted.

Student Refunds: Refunds are sent electronically to BankMobile Disbursements on a weekly basis and distributed based on the distribution method you choose. Refunds are typically available on Friday's, pending any technical difficulties.  Your choices for disbursement are to a Bank Mobile Vibe debit card (must open a Bank Mobile Vibe Checking Account) or direct deposit to an existing bank account. Failure to select a choice will result in a delay of your refund up to 21 days.

*Please see BankMobile Fee Schedule link below for more information regarding the BankMobile Checking Account.

Parent Refunds: Issued by paper check only by the college. There is currently no electronic option for parents. Parent refund checks are mailed on Fridays.

If you have any questions or concerns regarding your refund, contact the One Hop Shop for assistance.

Helpful Links:

Refund Choices: bankmobiledisbursements.com/refundchoices

If you have questions or need assistance regarding your Bank Mobile Account, please use the EasyHelp link, contact BankMobile Disbursements at 844-WOW-BANK, or email help@bankmobile.com. If they are unable to assist you, please contact the One Hop Shop.