Home > Information Services

Information Services

The Mission of SUNY Canton’s Information Services Division is to supply the highest quality, reliable, secure information technology and services possible to the SUNY Canton user community, within the resources available to the division.

Services We Offer

» Information Services Brochure

Email

Email accounts are assigned to all faculty, staff and current students. The mail accounts for students are usually activated by the first day of classes. Your campus email address is yourusername@canton.edu.

SUNY Canton's student email is web-based and can be accessed by clicking on "Email" in the QUICK LINKS menu of the SUNY Canton home page at www.canton.edu or http://mail.canton.edu

Help Desk

The campus has an Information Services Help Desk to assist you on a wide range of problems and/or questions.

You can contact the Help Desk to report problems or to make a request regarding campus PCs, printers, network issues, account problems, or multimedia equipment (requests too).

When sending a message please include your name, room location, a brief description of the equipment, and describe the problem(s) you are having. If your request is an emergency, give us a call and provide the same information, or stop by Southworth Library 120 (next door to the Cyber Café).

Regular Help Desk hours are:

Monday-Thursday: 8 am – 6 pm
Friday: 8 am – 4:30 pm
New York Time (GMT -5)

For support during these hours, call 315-386-7448 or email helpdesk@canton.edu.

For current critical server status, click here.

Some student employment opportunities are available as Help Desk Assistants. Please apply at the Help Desk.

arrowBack to Top

Wireless Access

Many areas of campus are equipped with wireless connectivity to the internet for computers with 802.11b (Wi-Fi) compatible wireless devices. For security reasons, students must register wireless devices upon first access before using the campus wireless connection. Contact the HELP DESK at 386-7448 for answers to your technical questions.

NOTE: Wireless access is not supported with Windows 95/98/ME and Mac OS 10.1 (Puma). Wireless areas on campus.


arrowBack to Top

Road Runner

Road Runner high speed internet is available in each room of the residence halls.

Student PCs will need to be equipped with an Ethernet NIC and cable for connectivity.

Please note that the Help Desk is not responsible for problems with Road Runner. Problems with RR should be directed to Tech Support at: 1-877-313-BEEP. Their website is at: www.twcny.com.

arrowBack to Top

PC Facilities

The campus offers several open access computer labs to all SUNY Canton students, faculty and staff. The PCs are running MS Windows XP and offer access to the internet, email, ANGEL online courses, Microsoft Office (Word, Excel, Powerpoint, & Access), and many course-specific software packages. Laser printers are available in each lab. Hours are posted at each location.

PC labs/classrooms and their locations. A login username and password are required for using these lab computers. See the Username and Password section of the Get Help page for more details.

Color printing is limited to 50 pages per student per semester.

arrowBack to Top

Software Available on Campus


NOTE:

*

The Microsoft Work at Home Campus Agreement that SUNY Canton subscribes to requires faculty/staff/students to adhere to the following guidelines:

  • Students may receive ONE copy of each Microsoft product per academic year at the Help Desk located in Southworth Library. There is no fee for students.
  • Faculty & Staff may receive ONE copy of each Microsoft product per academic year at the Help Desk in Southworth Library. Faculty & staff pay a $6 fee for each application wanted at the Student Service Center. The receipt should be presented to the Help Desk staff.

Students, faculty and staff will be asked to present their college ID at the Help Desk and to sign a Microsoft license agreement. The Banner Identification number is required on the form.

The academic year typically begins around mid-August each year. Please note that each Microsoft software application may be installed two times. It is the responsibility of the individual to retain the unique product key that accompanies the Microsoft software.

The Help Desk is not responsible for lost/stolen/misplaced software and/or product keys.
** This software is available at the Help Desk. If you need assistance with campus software downloads, please visit the Help Desk in Southworth Library

arrowBack to Top

Software Support

Banner

Banner is a higher-education application that processes academic information. It is SUNY Canton's central repository of data on students and faculty. Its various modules include student, faculty, financial aid, alumni, and finance. It has additional modules on payroll, human resources and workflow which at the moment are not implemented in SUNY Canton. With Banner, the campus is able to process and maintain a comprehensive history of data on the student starting from the recruitment and application phase, thru the entire time that they are actively enrolled in the campus, thru their graduation from the college and even past that as the student becomes an alumni. Banner also has a web-based self-service component that allows students, faculty and staff to access a website and perform a variety of functions online, including enrolling for a course, contacting advisors and instructors, accepting Financial Aid package, checking for class schedule, entering or accessing midterm and final grades, and accessing account information. Banner is widely used in the field of higher education, and more specifically in SUNY schools.

UCanWeb

UCanWeb is a web-based self-service application which gives access to general and personal academic information for students at SUNY Canton. UCanWeb is a sub-system of BANNER. Since it is web-based, students can perform functions outside the campus and even in the comfort of their own home. This includes access to grades, class schedule, financial aid information, account information, and the ability to register for courses online. The personal information is contained in a secure area of the system and the user needs to login using a User ID and PIN.

Application Programming

IS has programming staff that maintains Banner, UCanWeb and other systems. Support services include fielding questions from users on usage of these systems, developing programs for reports, and developing programs for other applications. Platforms include Oracle, where Banner and UCanWeb are resident, and Microsoft Access.

Other Academic Software

Requested through the Help Desk (x7448). In the spring semester, a survey is sent out that faculty should fill out for the next year's needs.

arrowBack to Top

Surveys

Survey requests are submitted through the Office of Institutional Effectiveness.

arrowBack to Top

Exam Scoring

Exam scoring is now self-service utilizing a software package solution called Inspiroscan. Scanners for faculty exam scoring are located in Wicks Hall (Nursing/PTA), Cook Hall (School of Health & Criminal Justice), FOB 3rd (School of Liberal Arts) and NVT (Newell Veterinary Technology). An additional scanner for surveys is located in the Office of Institutional Effectiveness in French Hall and is managed by the Director of IE.

Each academic area mentioned above has a designated mentor to offer assistance to faculty in need of assistance when scoring bubble-sheet exams.

arrowBack to Top

Multimedia

We offer setup, training and repairs support on campus owned equipment which include the following:

All requests should be logged through the Help Desk.

arrowBack to Top

 

Information Services
SUNY Canton
34 Cornell Drive
Canton, NY 13617

Southworth Library
315-386-7448

Help Desk Hours:
Monday-Thursday: 8 am – 6 pm
Friday: 8 am – 4:30 pm
New York Time (GMT -5)