Panopto Info Center

Panopto

Panopto is SUNY Canton’s media service used to create and store videos.

To access Panopto:

  • Go to https://canton.open.suny.edu and click on Bb
  • Logon to Blackboard with your Net ID and Password
  • Then click on “Panopto Video Library” inside

 

If you have any questions or issues with your NetID or password, please contact the SUNY Canton Help Desk

 

Phone: 1-315-386-7448

Email: helpdesk@canton.edu

 

Functions
Important Functions

Training
Training

  • Please visit our Training Dates and Times webpage for a complete listing of training times and resources. If you have any questions about the training, or would like to set up individual or group sessions, please email siegl@canton.edu.

Resources
Important Resources

  • SUNY Canton Online Learning’s Accessibility/Digital Media Specialist

    (Open Monday-Friday 8 am - 4:30 pm)

    Phone: 315-386-7564
    siegl@canton.edu

     

    Inside Blackboard

    Click on “Panopto Support” inside your Blackboard course (if your instructor has this available)

     

    Panopto’s Self-Help Website

    Videos: https://support.panopto.com/videos

    Written Instructions: https://support.panopto.com/documentation

     

    *With Panopto being 3rd party software, Open SUNY is unable to provide after hours and evening support.

Help
Getting Help

SUNY Canton Online Learning’s Accessibility/Digital Media Specialist

(Open Monday-Friday 8 am - 4:30 pm)

Phone: 315-386-7564
siegl@canton.edu

 

Inside Blackboard

Click on “Panopto Support” inside your Blackboard course (if your instructor has this available)

 

Student Success Center

Click on “Technical Support”

 

Panopto’s Self-Help Website

Videos: https://support.panopto.com/videos

Written Instructions: https://support.panopto.com/documentation

 

*With Panopto being 3rd party software, Open SUNY is unable to provide after hours and evening support.

 

Questions
Most Common Student Questions

  • Why can’t I download the app on my Panopto laptop?

    Apple has a security setting that may be disabling your ability to download Panopto from Blackboard. In “System Preferences,” change the security to “Anywhere.” After installing Panopto, you may reverse this setting.

    When can I see my Panopto video?

    Currently Panopto Version 5.2 has users upload their videos before they are visible. The only exception is that on some Macbooks you can see your video before you upload it.

    How do I upload my video inside Panopto?

    After recording your video, click on “Upload.” Keep your internet connection alive an active until the upload is completed.

    Why didn’t my video upload inside Panopto?

    Your Internet connection was probably disconnected or perhaps you signed off your computer before the video uploaded to Panopto. You can try uploading the video a second time but if this is unsuccessful, you will need to record your video again.

    How do I know my professor got my video assignment?

    Inside Blackboard, click on the “Panopto Video Library.” Then click on the assignment folder. Your professor got your video assignment if you see your video in that folder.