Please visit our Training Dates and Times webpage for a complete listing of training times and resources. If you have any questions about the training, or would like to set up individual or group sessions, please email firstname.lastname@example.org.
SUNY Canton Online Learning’s Accessibility/Digital Media Specialist
*With Panopto being 3rd party software, Open SUNY is unable to provide after hours and evening support.
Most Common Student Questions
Why can’t I download the app on my Panopto laptop?
Apple has a security setting that may be disabling your ability to download Panopto from Blackboard. In “System Preferences,” change the security to “Anywhere.” After installing Panopto, you may reverse this setting.
When can I see my Panopto video?
Currently Panopto Version 5.2 has users upload their videos before they are visible. The only exception is that on some Macbooks you can see your video before you upload it.
How do I upload my video inside Panopto?
After recording your video, click on “Upload.” Keep your internet connection alive an active until the upload is completed.
Why didn’t my video upload inside Panopto?
Your Internet connection was probably disconnected or perhaps you signed off your computer before the video uploaded to Panopto. You can try uploading the video a second time but if this is unsuccessful, you will need to record your video again.
How do I know my professor got my video assignment?
Inside Blackboard, click on the “Panopto Video Library.” Then click on the assignment folder. Your professor got your video assignment if you see your video in that folder.