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Refunds

What To Expect Before The Refund:

SUNY Canton has partnered with BankMobile to deliver your financial aid refund. Click here for more information about BankMobile.

Click here to view our institution's contract with BankMobile, a Division of Customer Bank.

When the Refund Is Ready For Disbursement:

The college issues refunds to students and parents when the amount paid on the student account exceeds the charges incurred.

Financial aid refunds begin the 4th week of classes each semester after federal financial aid funds have been received and processed. Refunds from New York State aid are typically not available until week 6-8 of classes due to the lengthy certification process.

Students will receive an email notifying them when financial aid has been paid to their account and a separate email when a refund has been posted.

Student Refunds: Refunds are sent electronically to BankMobile Disbursements on a weekly basis and distributed based on the refund preference you choose. Refunds are typically available on Friday's, pending any technical difficulties.

*Please see BankMobile Fee Schedule link below for more information regarding the BankMobile Vibe Checking Account.

Parent Refunds: Issued by paper check only by the college. There is currently no electronic option for parents. Parent refund checks are mailed on Fridays.

If you have any questions or concerns regarding your refund, contact the One Hop Shop for assistance.

Helpful Links:

If you have questions or need assistance regarding your Bank Mobile Vibe Checking Account, please use the EasyHelp link, contact BankMobile Disbursements at 1-877-327-9515, or email help@bankmobile.com. If they are unable to assist you, please contact the One Hop Shop.

One-Hop Shop
Miller Campus Center - 1st Floor
34 Cornell Drive
Canton, NY 13617

Tel: (315) 386-7616
Fax: (315) 386-7930
billing@canton.edu
finaid@canton.edu
registrar@canton.edu
caoffice@canton.edu

Office Hours:
Mon: 8:00 am-4:00 pm
Tues: 8:00 am-4:00 pm
Wed: 8:00 am-4:00 pm
Thurs: 9:00 am-4:00 pm
Fri: 8:00 am-4:00 pm