Help
Contact SUNY Online
SUNY Online Help Desk
- (After hours and evening support)
- Phone: 1-844-673-6786 or (518) 320-1300
- Submit A Ticket
Contact SUNY Canton
Center for Learning Design, Innovation, and Online Instruction
- (Monday - Friday, 8:00 AM - 4:30 PM)
- Phone: (315) 386-7118
- cldioi@canton.edu
SUNY Canton Help Desk
- (NetID, PC, or network questions)
- Phone: (315) 386-7448
- helpdesk@canton.edu
SUNY Canton Registrar
- (Enrollment questions)
- Phone: (315) 386-7616
- Fax: (315) 379-3819
- registrar@canton.edu
Frequent Questions
I can’t see my class:
Has the semester started?
Brightspace classes are not made available until the semester start date.
Did you pay?
It can take up to 24 business hours after payment for classes to appear. If it has been 24 business hours since you paid, there may be other issues including holds on your record in UCanWeb, or technical issues. If you can’t see your class, contact the Registrar office at (315) 386-7616.
When did you register?
If you registered on the last possible day, it could take an additional 24 business hours for your class(s) to appear.
Are you taking a face-to-face or an online class?
If your class is supplemental, the instructor may have disabled it.