Get Help

Help Desk

SUNY Canton Information Services regular Help Desk hours are:

Monday through Thursday - 8:00 am to 5:00 pm EST
Friday - 8:00 am to 4:30 pm

For Brightspace support during these hours, call 315-386-7448 or email

For additional Brightspace support contact the SUNY Online Helpdesk at 1-800-875-6269 (toll-free within the United States).

Monday through Thursday - 8:00 am to 9:00 pm EST
Friday - 8:00 am to 5:00 pm
Saturday - 10:00 am to 5:00 pm
Sunday - 1:00 pm to 9:00 p,


  1. NetID and Password (Email, Network, Brightspace, UCanWeb)

    Each student/faculty/staff member is assigned a campus NetID and password to be used for network logon, email and Brightspace. Each person’s NetID and default password can be found in the Secure Area/Personal Information Menu/Personal Identification Information inside of UCanWeb.

The default user password for students is set using the following individual information:

  • Student’s 2 digit day of birth
  • The first 3 letters (first letter capitalized) of the student’s month of birth
  • The last 4 digits of student’s SUNY Canton Banner ID, i.e., student identification number

For example, if your birthday is February 1 and your Banner ID (student identification number) number is 123456789, your password would be 01Feb6789. Please note that passwords are case-sensitive. If you need help logging on to your Brightspace course, contact the SUNY Canton Help Desk at (315) 386-7448.

Individuals are responsible for the security of their accounts. Passwords should not be shared.

Users should LOG OFF their accounts at the end of each PC session.

All users are responsible for complying with SUNY Canton's Computer & Network Use Policy.

Securing your PC

  1. Virus Protection

    If you bring a computer to campus, it MUST be running up to date anti-virus software.

  2. Operating System Updates
  3. Adware Tools

Information Services
SUNY Canton
34 Cornell Drive
Canton, NY 13617

Southworth Library

Help Desk Hours:
Monday-Thursday: 8 am – 5 pm
Friday: 8 am – 4:30 pm
New York Time (GMT -5)

Winter/Summer Hours:
Monday – Friday: 8 am – 4 pm